The organisation is committed to excellent customer service. We regard complaints as an opportunity to turn a negative experience for a service user into a positive one, as well as an opportunity to learn and to improve.

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.  Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be:

• Within 12 months of the incident,
• or within 12 months of you discovering that you have a problem.

State your case clearly giving as much detail as you can. Please email us sharing your experience or write to us at: Morecambe Bay Primary Care Collaborative, Moor Lane Mills, Moor Lane, Lancaster LA1 1QD.